Wedding Venue Dressing- Frequently Asked Questions
Frequently Asked Questions are for general information purposes. Our Terms and Conditions of Business are available with quotations and confirmation of order.
What sizes do I need?
Chair and table sizes vary. Ensure you are aware of the exact size of the tables and chairs at your event. Your venue/caterer will be happy to provide this information for you.
I would like to have coloured full length table cloths, do you provide these?
Yes we do have a stock of table cloths is several colours and offer a service where we we can make any item in any colour you require. It only takes time.
How do I order?
Please call (071) 91 46589 to place your order. A Booking Fee will be required to reserve the day and your choice of decor will be set aside just for you.
Chair Covers are not considered reserved until booking fee is received and written confirmation given.
Full payment and your final number of guests is required 30 days prior to your event date. Special promotional prices must have their depsoits paid within the promotion dates requested. Booking fees received after that date will be too late to qualify for special prices.
Is there a minimum order for chair covers?
Yes. Our minimum order for delivery and installation is €300.00. Of course if you only want 50 covers you can make up the value with other items such as table cloths, candle stands, cake table decor etc.
Why do you have a minimum order value for event decor?
This is because this type of business is expensive to run properly. For us to send staff out with linens, candle stands etc requires two people in a van. It takes time to load the stock, drive to the venue, unload, prepare the decor for installation, put on the chair covers and sash, place the decor items.
Then we have to go back the following day and take all back again and dont forget we launder every chair cover, sash and table cloth that is used. This maintenance and care of our product also takes a lot of time. It takes time to work the magic that we are famous for.
Storage and administration costs are also a factor in the price structure.
How much does it cost to have chair covers?
Please review our decor list and get an automatic online quotation by filling in all of the details for the items you are interested in. Or if there are any items you like and want to make a booking on please call us or email us through our contact page.
How do I make payment?
We accept MasterCard, Visa, Euro Bank draft, Cash or other secure payment. Personal Cheques are accepted with valid Bankers Card 4 weeks prior to your event. We require payment in advance of delivery.
What is a security deposit?
A refundable Security Deposit against loss or damage is required. This must be with credit card. This deposit covers all lost/damaged linens (see below under Lost and Damaged Linens).
What is a hire period/late returns?
A Hire Period is two days or part thereof for installation carried out by our staff. For DIY Self fit the period can be up to 5 days. An extension to the hire period can be made by prior arrangement.
Jenny Hamilton Weddings must be informed immediately of any late returns of linens. Failure to return items within the agreed contract hire period will result in late return rental charges.
DIY When can I pick up and return goods?
All pick up/returns of linens are to be made within business hours
Mon – Fri 11 am - 4.00 pm.
It is the renters responsibility to check their order upon pick up. Should there be any discrepancies, please notify us immediately (071 91 46589) so we can rectify any problems with the minimum of fuss. All Chair Covers for Self Fit and collect are counted and checked in our warehouse on return.
Counting and checking linens on site next day is completed for every event that we do the installation on. Any missing stock is notified to the venue to allow for an opportunity to find the missing items in the rooms etc.
Do you deliver and / or collect?
Yes. Delivery of goods by Jenny Hamilton Weddings for the venue dressing service is included in the quotation price.
Do you provide set up crew?
Yes. We have experienced décor specialists who provide full installation, set up and tear-down service and add special finishing touches to your table linen installation. This service is charged on a per event basis and is included in the quotation.
Can I change my order?
Yes. Increases to your order quantity can be made at anytime up to one week prior to your event date.
In the case of custom-made linens, changes can be made up until production commences. Once production has commenced full charges will be incurred. Changes to colours can be made up to 6 weeks prior to the delivery date,subject to availability. Production is deemed commenced once material has been purchased.
What is the Cancellation / Postponement Policy?
Orders cancelled or postponed are subject to a 20% restocking fee. Orders cancelled or postponed thirty (30 )calendar days or less in the event of DIY Self Fit, prior to the event are charged at full rate.
For all venue dressing installation work the cancellation period is 60 days prior to the event. Please refer to our Terms and Conditions of Business.
Do I have to pay for what I do not use?
Yes. All linen ordered will be charged for. We agree the minimum order at the time of the consultation. For example if you are inviting 300 guests it is likely that you will have 170 as a minimum takeup. When we are doing the installation we always keep some extra to one side in case your numbers will be hire than the minimum expected uptake. This will ensure no panic and unnecessary costs. Once we know the maximum number that may possibly be required you have no worries about not having enough chair covers, centrepieces or table cloths for your event. No fuss, just magic!
Do you provide samples?
Yes, we can forward samples to you. There will be a charge for all "Samples" sent out at their replacement value. When they are returned to us a refund will be made less the courier and or postage and packing costs. We will post all samples. Courier service, if required, will be organised by the client. Samples are available on receipt of a credit card and are available for a seven working day period. Should we not receive back the linen(s) in there original condition after seven working days the items will be charged to your credit card.
All costs associated with the delivery and return, outside of the above are payable by the client.
Alternatively you can arrange to view samples in our showroom by appointment.
When we exhibit at Wedding Fairs our samples are all on show.
Do you hire for events in the country or regional cities?
Yes. We provide a complete delivery and installation Chair Cover service throughout the Northwest. Our area is most of Donegal, Fermanagh, Longford, Leitrim, Mayo and of course Sligo.
We offer a Self fit and courier delivery service nationwide by prior arrangement. Courier costs will be met by the client. An option for the client to collect and return to our studio/warehouse is offered to avoid courier costs.
What happens if any of the hired linens are not returned?
Full replacement costs will be charged on all items not returned. Prices vary depending on the actual cost of replacement.
Damaged Linen Frequently Asked Questions
What do I do if I have damaged any of the hired linens?
Full replacement costs will be charged on all torn, burned, very badly stained or otherwise damaged items. We advise the following to assist in correct care of linens.
Mildew: Please do not pack damaged or wet linens, expecially table cloths, in plastic bags as warm, damp conditions will lead to Mildew within hours. Linens, which are damaged as a result of poor packing by the Hirer, or their agent, will be charged for.
Children: Please do not allow children to stand on the chairs. Shoe polish does not come out and buckles rip the fabric.
Wax : Colored candle wax on cloths can lead to staining from dyes and grease marks. If these require extra cleaning with the result that the cloths cannot be reused, charges will be made to customer, the hirer or Their agent.
Cigarette burns : Cigarette burns render cloths unusable. As events are non-smoking damage by cigarettes should not occur.
Showroom
Our showroom is open Monday to Thursday from 11 am to 5.00 pm, by prior appointment only. A week is equal to 5 working days. All orders are subject to availability. Full conditions of contract are available on request.
