Terms and  Conditions of Business

jennyhamilton.com is owned by Jenny Hamilton and operates from Regans Business Park,  Rathcormac, Sligo, Ireland, Europe  (Not open to the public)  

Placing an order with jennyhamilton.com

Once you have selected the items you wish to purchase or hire please proceed to the checkout. Once you have confirmed your order, you will be asked to log into your account or if it is your first time using the site, you will be asked to open an account. An account will allow you to review previous orders. When setting up an account, you will be asked for the following information. Name, Address, Phone Number (for delivery), Email Address (to confirm and update you on the status of your order) and a password (for logging into the site in the future). This information will be kept in the strictest confidence by jennyhamilton.com

Packing and Delivery Cost

1    We will deliver your order using An Post or a Courier service.
2    All shipments greater than 1KG are shipped by courier
3    Packing Delivery Rates - To The Republic of Ireland
      

  1 Item small item i.e. candles €16 Ireland

• 1 Item small item i.e. candles €16 Ireland
• 2 – 3 small Items €20 Ireland less than 30 kg
• 1 + medium to large Items €30 Ireland less than 30 kg
• Reverse pickup €35.00

4    Other courier / mail prices may vary and are subject to change and will be calculated and notified to the client before dispatch.

1.      CONTRACT
1.1. Jenny Hamilton which trades under the name of jennyhamilton.com (‘the Supplier’) supplies its goods and services to its customer (‘the Client’).
1.2.   It is the intention of the Supplier that all the terms of the contract applying to all transactions on the jennyhamilton.com web site are contained in these Terms and Conditions.
1.3.   The supplier reserves the right to alter these Terms and Conditions without notice to the client.  Changes will apply to any subsequent orders received.

2.      DELIVERY BY COURIER
2.1.   Delivery can only be made the Republic of Ireland as standard -
2.2.   Deliveries to destinations other than the Republic of Ireland may be arranged by the Supplier.  Such deliveries will need to be arranged through the Sales Office during normal business hours.
2.3.   Delivery dates and times given by the Supplier are estimates only.  Unless expressly agreed by the Supplier in writing time is not and shall not be deemed to be of the essence of the contract, subject to delivery taking place within a maximum of 30 days.
2.4.   The Client shall make all arrangements necessary to take delivery of goods whenever they are tendered for delivery.  The Supplier will only tender delivery of goods to persons aged over 18.
2.5.   Items are supplied subject to their availability.  Whilst the Supplier will endeavour to hold sufficient stock to meet all orders, if there is insufficient stock to meet your order, the Supplier may at their discretion contact the Client to offer a substituted product or alternatively refund the price paid for such goods as soon as possible.
2.6.   The Supplier reserves the right to change details and/or product specifications without notice.
2.7.   The Supplier reserves the right to make delivery by instalments and tender a separate invoice in respect of each instalment.  The Supplier’s failure to deliver one or more instalments or any claim by the Client in respect of any one or more instalments shall not entitle the Client to treat the Contract as a whole to be repudiated.
2.8    Reverse pick up by courier charges are 35 euro from any county

3.      PRICE
3.1.   The price payable for the goods ordered is the price shown on the web-site at the time the Supplier receives the Client’s order and any applicable charges for carriage and insurance except for the following exception:
3.2.   Whilst every effort is made to ensure that the correct price is displayed on our web site, errors may occur.  If the Supplier discovers that such an error has been made in the quoted price, the Client will be contacted to confirm this.
3.3.   The Client will then be given the option of cancelling the order or re-confirming it at the correct price.  If the Supplier is unable to make contact with the Client the order will be treated as cancelled.
3.4.   Subject to clause 3.1 the Supplier must receive payment for the whole of the goods ordered together with any applicable carriage, packing and insurance charge, before the order can be accepted.  Payment can be made by any method specified in the Easy ways to Pay section.
3.5.   The VAT inclusive prices (if applicable) quoted on the web site are shown at the current rate of VAT.
3.6.   The Supplier reserves the right to change prices and details at any time without notice.
3.7.   Prices shown on the web site may not be the same as those shown in the Suppliers catalogue or on display within the retail store network.
3.8.   Promotions available on the Suppliers web site may not be available in store or through the Mail order service and vice versa.
3.9.   Prices shown as reductions relate to the previous price at which the products have been made available for at least 28 days.

4.      TERMS OF PAYMENT AND DEPOSITS
4.1.   Clients who shop online must be aged 18 years or over.
4.2.   Payment can be made by  Pay Pal - Cleared Cheque - Credit Card - Laser Card
4.3.   Only the following cards are accepted by us: MasterCard, Visa, Laser.
4.4.   By placing an order through the web site the Client authorises the Supplier to debit their credit or debit card for the total amount of the order prior to the despatch of the goods to the Client’s delivery address, unless other credit terms have been agreed previously in writing.
4.5.   Interest at the rate of 5.0% over the A.I.B. Bank rate shall be charged on any sum overdue for payment and interest at that rate will continue to be charged after Judgment.

5.      INSPECTION
5.1.   The Client shall inspect the goods at the place and time of receipt but nothing in these Terms shall require the Client to break packaging and / or unpack goods, which are intended to be stored before use.
5.2.   The Client must advise the Supplier by telephone within 7 days of receipt, of any claim for short delivery or carriage.
5.3.   The Supplier shall not be liable for indirect or consequential loss or damage including without limitation loss of profit, of use, or of contracts arising out of the supply or failure of supply of goods (other than liability for death and personal injury resulting from the negligence of the Supplier) and whether arising in contract, tort or otherwise.  In all other cases liability shall be limited to the contract price.
5.4.   If the Client does not give notice within 7 days the goods will be deemed to have been delivered in the quantities shown in the delivery documents and the Client shall not be entitled and will irrevocably and unconditionally waive any right to reject the goods or claim any damages whatsoever for short delivery howsoever caused.
5.5.   The Suppliers liability for short delivery is limited to making good the shortage.

6.      RETURNS AND CANCELLATION
6.1.   Personalised goods or preserved flowers cannot be returned or cancelled once official confirmation has been made due to their exclusively personal nature.
6.2  The Client has the right to cancel any order placed on this website within seven working days beginning with the day after the date goods are received, without giving reason. (excluding personalised items, rental items, clearance items or floral preservation items once flowers have been received)
6.3.   On cancellation for whatsoever reason the Client must return the goods in their original condition to the Supplier at the Clients own cost unless the goods are being returned because they are faulty or incorrect goods, in which case the Supplier will meet the cost of the return on the Suppliers nominated carrier.  Received/delivered goods must be returned within 3 days of cancellation for cancellation to be effective. If goods are not returned by the Client then no refunds will be due to the Client.  The Supplier reserves the right to deduct the cost of recovering the goods from any refund due to the Client.
6.4.   Refunds will only be made on the credit or debit card that was originally used to complete the transaction within 30 days of receipt of goods at our Sligo office/warehouse.

7.      WARRANTY
7.1.   Except where goods are sold to a person dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977 all warranties, conditions or other terms implied by statute or common law are excluded to the full extent permissible by law.
7.2 No warranty is given on Clearance items/stock.  Clearance stock/items sales are final.  It is up to the Client to make sure the goods are of the type and quality required.

8.      RISK
8.1.   The risk in goods sold to the Client shall pass to the Client so that the Client is responsible for loss, damage or deterioration of the goods or a part thereof at the time of delivery.

9.      GENERAL
9.1.   The Laws of The Republic of Ireland apply to this agreement and any disputes in connection with this agreement shall be tried in the courts of The Republic of Ireland.
9.2.   If any part of these conditions is invalid, illegal or unenforceable the validity, legality or enforceability of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.
9.3.   All web-site content (design, images and text) is the copyright of Machine Mart Limited and its suppliers. The content may not be copied or removed, nor may the site be altered or republished in any way without written permission of jennyhamilton.com
9.4. All information and pricing on this website and in our current catalogue was correct at the time of going live, E&OE (errors and omissions excepted) 

Terms and Conditions

10.  Rental Stock  for Venue Dressing - 

Terms and Conditions for Church Décor Rental and Chair Sash Rental business.
10.1 Please read carefully:    these terms and conditions are binding.
10.2 The supply of a quotation is not a guarantee of availability.  Quotations are valid for 30 days unless otherwise stated.
10.3 A booking fee of €250 will secure the date and or stock and is deductible from the final order value.  Booking fees are non-refundable.
10.4 Availability for church décor rental or chair sash rental is secured on a ‘first come’ basis.
10.5 Booking fees received after the quotation term date may be subject to price changes
10.6 By booking our services and paying a booking fee the customer is accepting our Terms & Conditions and entering into a legally binding Contract. 
10.7 We reserve the right to change our Terms & Conditions and our prices without notice.  The terms and conditions printed on the final confirmation of order shall apply to the contract.
10.9 Payment by credit card will have a service charge of 3.5% added to cover bank charges. We accept most major credit cards and laser cards Church Décor:  Payment in full 30 days prior to the Event/Installation day.  It is the responsibility of the customer to make payment in good time.  If final payment is not made in time we will not carry out the installation work and the client will be charged the full contract price.
10.10 Church Décor:  is only available using our complete installation and delivery service.  Décor is not available outside Packages offered.
10.11 Church Décor:  Cancellations made within 60 days of the wedding day will be charged for in full.  This term     also includes reductions in requirements from original order.   Once items are held for a client they are taken off the availability list and therefore cannot be hired to another client.
10.12 Church Décor and Sash Rental:  All rental items remain the property of Jenny Hamilton.
10.13 Church Décor:  A Security deposit is payable by way of pre-authorised credit card or cash.  This will be returned on completion of the contract, less any deductions for extras and/or losses and/or damage.
10.14 Church Décor and Sash Rental:  Any items for venue dressing, including candles, not returned to the company (or available for return – missing stock) will be charged to the client at full replacement cost.  Please ensure that your guests do not take our items home with them.
10.15 Chair Sash Rental:  NUMBERS: Whatever number of Chair sash you book with us is the number that will be invoiced for. So you do not have to pay for chair sash that you do not use please ensure that you book slightly less than you need and then increase the number in the last two weeks when final numbers are available
10.16 Chair Sash Rental:  Any rental item that is damaged or stained beyond use, while on hire, will be charged for in full.  
10.17 Church Décor:  We do not take any responsibility / liability for accidents that may occur while our stands and décor are being used once we have completed our installation service.
10.18 Chair Sash Rental We do not take any responsibility for accidents that may occur while our stands and décor are being used once we have completed our installation service.
10.19 Chair Sash Rental We do not take any responsibility for accidents that may occur while ouR Chair Sash are being used by the client.
10.20 Church Décor:  All items hired and collected by the customer will be itemised on the delivery note and should be checked by the hirer.  Shortfalls, if any, should be reported immediately otherwise the invoiced/delivery note quantities stand.
10.21 Chair Sash Rental:  Customers take full responsibility for the use of items hired to ensure safety of their helpers and guests.
10.22 Chair Sash Rental:   Sash that are packed carelessly for return will attract extra laundry charge. All Sash should be untied, counted and folded before re-packing for courier collection.  Items not returned will be charged                 for in full.  Items not available for courier collection will be charged extra courier collection fees.
10.23 Chair Sash Rental:  items not returned on the agreed return date will have additional rental fees charged.
10.24 Chair Sash Rental:  All items hired and collected by the customer should be returned in the same pristine condition in which they were sent out to client. 
10.25 Security deposits are fully refundable providing there are no late charges, damages or replacement costs and items are clean.
10.26 Our liability, if any, is strictly limited to the order value of the item in question.

I have read and understand all the terms and conditions of this contract, received a copy and have the authority to give JennyHamilton.com permission to dress our church and or send out the colour and quantity of chair sash for rental at our wedding I have checked the dates supplied and am satisfied that I have supplied the correct information about dates and times and location of wedding..  If I am contracting on behalf of the client, I will provide a copy of these terms and deliver them to the client.

1. Terms accepted by:      _______________________________________________

2. Name in Block Capitals:   ____________________________________________

3. Date of Event:   _________________________________________

4. Date of acceptance of Terms and Conditions and signature:__________________     

Flower Preservation Terms and Conditions

11.   FLOWER PRESERVATION TERMS AND CONDITIONS
Terms & Conditions for Flower Preservation by JennyHamilton.com
11.1 Your Signature on this contract serves as your consent to allow JennyHamilton.com to preserve your flowers and to create your keepsake using their best judgment and discretion based on your selection. 
11.2 In the event of flowers being sent to JennyHamilton.com for preservation without signing this Contract the terms and conditions still apply to all orders.
11.3 Booking Fees/Deposits are non-refundable and will be deducted from your total balance.
11.4 Courier charges are the responsibility of the client and are not included in our prices for preservation and framing.
11.5 All flowers, keepsakes, inserts become the property of JennyHamilton.com until the work is paid for in full.  We do not accept any responsibility for the safety of inserts, cards, coins that are to be put in with bouquets.   We do not accept any responsiblity for any keepsake for insertion that does not arrive at our studio by courier or postal serivces.
11.6 All preservation and framing work is custom ordered and non returnable.
11.7 We recommend that you get your flowers to our Sligo studio for preservation within three to four days after the event.  Keep your flowers in the cool room/Fridge of your event Hotel and this will keep them fresh until ready to be sent to our Sligo studio.   We still accept flowers up to 8 days old if in good condition.
11.8 The client is responsible for the adequate care and packing of the flowers before their arrival at our studio.  Remember the better the condition the flowers are in the better the final result will be.
11.9 The condition of the flowers before preservation affects the quality of your preserved flowers therefore JennyHamilton.com will not assume liability for any damages to your flowers prior to their arrival at our facility. 
11.10 In the event your flowers are damaged during the freeze drying process JennyHamilton.com shall replace up to three flowers at no extra charge.   Should more flowers require replacement a charge will apply and customer will be notified before change work begins.  If the client does not approve of the replacement charges the bouquet design work will be completed without replacement flowers using the flowers provided by the client.
11.11 Please contact us within 6 weeks of dropping off your flowers to order your Frame.  
11.12 All inserts, keepsakes (i.e. invitation, pictures, tiara, etc.) to be incorporated into your frame are to be provided to us within 60 days of our receiving your flowers. We do not take any responsibility for the care or loss of items for insertion.
11.13 We will notify you of “we are ready to complete” by phone or postcard.  If we do not received your memorabilia with 30 days of this notification your keepsake will be completed without insert items. 
11.14 Items sent to us for insertion into frame will be checked for suitability.  Should we decide any item is not suitable for inclusion it shall be left aside and returned to client with the finished piece.  Our decision is final.
11.15 Once sealed the shadowboxes cannot be opened.              
11.16 Balances not paid 30 days after notification of “ready to complete” will be subject to an additional €25 per month storage fee on top of cost of preservation and framing.
11.17 Your keepsake should be completed in approximately 3/5 weeks after the frame is ordered.  JennyHamilton.com may delay this time if required during busy season.
11.18 All finished keepsakes for collection from our studio must be picked up no later than 8 weeks from completion date otherwise they will be considered abandoned and will be discarded. 
11.19 We do not preserve flowers without framing.  Framing is to be done by JennyHamilton.com with no exceptions.   
11.20 Any cheque/s returned unpaid will be subject to a €25 bank and administration charge.  11.19 JennyHamilton.com will not assume responsibility for damage to keepsake after it leaves our facility.  If proper care is taken of your flowers they should retain their shape for years, however there are no guarantees.
11.21 Through the freeze-drying process flowers may darken and some may change color. As time goes by they will antique. All keepsakes once preserved must be kept away from insects, direct sunlight, humidity and all extreme temperatures. This will ensure lasting color of your flowers and will delay colour antiquing. 
11.22 All keepsakes and preserved flower keepsakes are custom made and all sales are final.  JennyHamilton.com shall not be responsible or liable for the final appearance of the preserved flowers due to their being a natural product and do go through changes in the preservation process. We do not accept any liability for for any damages caused to flowers before they arrive at our design studio in Sligo. We do always endeavour to use our resources to producing beautiful keepsakes.
11.23 JennyHamilton.com  reserves the right to use photographs of keepsakes or any portion thereof for marketing and advertising.
11.24 This agreement shall be governed by the laws of Ireland and venue for any disputes will be in Ireland.   

I have read and understand all the terms and conditions of this contract, received a copy and have the authority to give JennyHamilton.com permission to disassemble and preserve the flowers and create a framed keepsake.  If I am contracting on behalf of the client, I will provide a copy of these terms and deliver them to the client.

Terms accepted by:      _______________________________________________

Name in Block Capitals:   ____________________________________________

Date of Event:   _________________________________________

Date of acceptance of Terms and Conditions and signature:__________________     

Personalised Items and Candles  Terms and Conditions of business

12 PERSONALISED ITEMS AND CANDLES TERMS AND CONDITIONS
Terms & Conditions for Personalised Candles and Bespoke Hand Carved Designs by JennyHamilton.com
1. By ordering  candles from JennyHamilton.com you are accepting our terms and conditions of business. 
2. All personalised sales are final and non returnable.
3. All candle orders must be paid for in advance before any artwork is started.
4. Clients will receive email showing the text as ordered for all personalised orders.  Clients must proof read the details to ensure accuracy of chosen verses, dates, names, spellings etc.  No order for personalisation will be processed without approval of supplied information for proof reading.
5. Personalisation of candles can take up to 6 weeks so please do allow adequate time for your order to be processed.
6. Our Hand Carved candles are made to order and are non exchangeable and non returnable.
7. Urgent orders may attract extra charges.  Should any extra rush charges apply clients will be notified before order is accepted.
8. All information, photos, designs that are given to JennyHamilton.com for personalised work become the property of JennyHamilton.com
9. Photographs for personalised candles will only be accepted by email.   We will not accept photographs by pose and accept no liability for loss or damage for items sent to us in any format other than electronic
10. These Terms and conditions apply to all personalised and special request candle orders.
11. Courier charges are extra and are not included in our prices.
12. All photographs for commemorative/ remembrance candles will be treated as private and will not be used for our advertising or marketing purposes.
13. We only personalise and work on  our own candles.  We do not accept candles made by any other supplier for personalisation.    
14. Any payment cheque/s returned unpaid will be subject to a €25 bank and administration charge. 
15. JennyHamilton.com  reserves the right to use photographs of finished candle designs or any portion thereof for marketing and advertising.
16. This agreement shall be governed by the laws of Ireland and venue for any disputes will be in Ireland.   

I  have read and understand all the terms and conditions of this contract, received a copy and have the authority to give JennyHamilton.com permission to use our names, wedding details and photographs supplied to make our personalised candles.  If I am contracting on behalf of the client, I will provide a copy of these terms and deliver them to the client.

Terms accepted by:      _______________________________________________

Name in Block Capitals:   ____________________________________________

Date of Event:   _________________________________________

Date of acceptance of Terms and Conditions and signature:__________________     

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by jennyhamilton.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of jennyhamilton.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However jennyhamilton.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Delivery Methods and Timing

When you place your purchase/rental order online with jennyhamilton.com, we are pleased to offer you the option to collect from our studio/warehouse or have your goods delivered to your home or office.
If you have opted to have your goods delivered we will deliver your order using a Courier service. You will be notified of the service used by email when your goods are ready for dispatch. Your goods will then be dispatched the following day.
If you have opted to collect from our shop, you will be notified when the goods are ready for collection by you.
We endeavour to dispatch all stock orders within 5 working days from receipt of order and personalised items will be delivered within 6 weeks of order.  Preserved flowers will take from three to four months from receipt to completion and subject to payment in full before final design work and framing. We will advise you of any delays in the despatch of your order.

Special Note: 
All venue dressing stock will be delivered and installed by our own team of venue dressers in the North West counties of Ireland only. 
Rental Chair Sash will be dispatched by and re-collected by courier.  Standard courier rates and charges